Returns & Exchanges

At Stern Pinball, we want you to be completely satisfied with your apparel and accessories. If your gear doesn't fit or meet your expectations, you can return or exchange any unworn items within 30 days of delivery.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Securely pack your items in their original packaging with all tags attached to ensure they remain in pristine condition during transit.

3

Ship It Back

Print the prepaid shipping label provided by our portal and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund or ship your exchange within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing